FAQ

Frequently Asked Questions (FAQ)

Welcome to the VortexEdges FAQ section. Here you’ll find answers to the most common questions about our golf cars, shipping, warranties, and more.

1. What types of golf cars do you sell?

We offer a range of high-quality golf cars, including:

  • Electric golf cars

  • Gas-powered golf cars

  • 2-seater, 4-seater, and 6-seater models

  • Utility and off-road–capable carts
    Each model is selected for reliability, performance, and value.

2. Are your golf cars new or refurbished?

We sell brand-new golf cars unless otherwise specified.
Each unit is inspected and tested before shipping to ensure top performance.

3. How long does shipping take?

Shipping times depend on your location and the model ordered.
Typical delivery time: 7–14 business days.
We will send you tracking information as soon as your order ships.

4. Do you offer free shipping?

Yes. All orders include free shipping within the continental United States.

5. Do the golf cars come assembled?

Yes. Golf cars arrive fully assembled or 95% assembled depending on the model.
Minor setup (like attaching mirrors or roof supports) may be required.

6. Do your golf cars come with a warranty?

Yes. Most models come with a 1–3 year manufacturer warranty, depending on the brand and model.
Please check the product page for exact warranty details.

7. What payment methods do you accept?

We accept:

  • Credit & debit cards

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Installment options (if enabled)

All payments are securely processed.

8. Can I track my order?

Absolutely. Once your order ships, you will receive a tracking number via email so you can monitor your delivery.

9. What is your return policy?

We offer a 30-day return policy for eligible items.
Golf cars must be unused, in original condition, and in the original packaging.
Please contact us before returning any product to confirm eligibility.

10. What if my golf car arrives damaged?

If your order arrives damaged, contact us within 48 hours with photos.
We will arrange:

  • A replacement, or

  • A repair, or

  • A refund (depending on the situation)

Your satisfaction and safety are our top priority.

11. Do you offer financing?

Yes. Through partners like Shop Pay Installments, you may qualify for monthly payment options at checkout.

12. Can I customize my golf car?

Yes. Many models offer customization options such as:

  • Color upgrades

  • Seat upgrades

  • Lift kits

  • Wheels & tires

  • Additional accessories (lights, racks, Bluetooth speakers, etc.)

Contact us for personalization options.

13. How can I contact customer support?

You can reach us anytime at:
📧 support@vortexedges.shop