Frequently Asked Questions

Ordering

How do I place an order?
Simply browse our store, select your golf cart or accessories, and proceed to checkout. Once payment is completed, you will receive an order confirmation email.

Can I modify or cancel my order?
Orders can only be modified or canceled within 24 hours of purchase. Please contact our support team as soon as possible.

Shipping & Delivery

Do you offer free shipping?
Yes! We offer FREE SHIPPING on all orders over $500.

How long does delivery take?
Orders are processed within 2–5 business days. Delivery typically takes 7–14 business days after processing.

Do you ship nationwide?
Yes, we ship to most locations within the United States. Shipping availability may vary depending on your location.

Products

Are your golf carts new or used?
We offer both new and professionally refurbished golf carts. Each cart undergoes a thorough inspection before delivery.

Can I customize my golf cart?
Yes! We offer multiple customization options including colors, seating, wheels, lighting, and performance upgrades.

Payments

What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure payment gateways.

Returns & Refunds

What is your return policy?
Items may be returned within 30 days of delivery if unused and in original condition. Please refer to our Return Policy for full details.

How long does it take to receive a refund?
Approved refunds are processed within 7–10 business days.

Support

How can I contact customer support?
You can reach us via email at support@vortexedges.shop. We typically respond within 24–48 business hours.

Do you offer warranty coverage?
Warranty coverage may vary depending on the product. Please contact us for warranty details.

Last updated: 2025