Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.

Eligibility for Returns

Items may be returned within 30 days of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Custom or personalized products
• Clearance or final sale items
• Gift cards

Return Process

To initiate a return, please contact our support team with your order number and reason for return. Once your return request is approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact our support team for assistance.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos of the issue.

Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or payment provider. Processing times may vary before the refund is officially posted.

Contact Us

For questions regarding returns or refunds, please contact us at:

Email: support@vortexedges.shop
Business Address: 📍6102 E Adamo Dr, Tampa, FL 33619

Last updated: 2025