Return & Refund Policy

Thank you for shopping at VortexEdges. We want you to feel confident in your purchase. This policy explains how returns, exchanges, and refunds work for our store.

1. Eligibility for Returns

We accept returns within 30 days of delivery only if the following conditions are met:

  • The item is unused, undamaged, and in original condition

  • The item is returned in its original packaging

  • All accessories, manuals, and parts are included

  • You have proof of purchase (order number or receipt)

Due to the size and value of golf cars, unauthorized returns will not be accepted.

2. Items That Cannot Be Returned

The following items are not eligible for return:

  • Used or damaged golf cars

  • Custom-built or customized orders

  • Special-order items

  • Clearance or final-sale products

  • Items with missing parts or accessories

  • Vehicles showing signs of wear, usage, or alteration

3. Damaged or Defective Items

If your golf car arrives damaged or defective:

  1. Take clear photos of the damage

  2. Contact us within 48 hours of delivery at support@vortexedges.shop

  3. Include your name, order number, and photos

We will arrange one of the following based on the situation:

  • Replacement unit

  • Repair or replacement parts

  • Partial refund

  • Full refund (if the product cannot be repaired or replaced)

Products damaged after delivery (misuse, accidents, improper storage, etc.) are not eligible.

4. Return Process

To start a return, email us at:

šŸ“§ support@vortexedges.shop

Once your return is approved:

  • You will receive a Return Authorization (RA) number

  • We will provide shipping instructions

  • The item must be shipped back within 7 days of approval

Do not ship items back without an RA numberā€”unapproved returns will be rejected.

5. Shipping Costs for Returns

For most returns, the customer is responsible for:

  • Return shipping costs

  • Handling fees

  • Any restocking fee (typically 10ā€“20% depending on model)

If the return is due to our error (wrong item shipped, confirmed defect), we will cover shipping costs.

6. Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection

  • Approved refunds are issued to your original payment method within 5ā€“10 business days

Refunds may be reduced if:

  • The item has signs of use

  • The packaging or parts are missing

  • Restocking fees apply

Shipping fees paid at checkout (if any) are non-refundable.

7. Order Cancellations

Orders can be canceled within 24 hours of purchase for a full refundā€”unless the item has already shipped.

After 24 hours, cancellations may incur:

  • Processing fees

  • Shipping fees

  • Restocking fees

Once an order has shipped, it cannot be canceled.

8. Exchanges

Exchanges are only offered for products that arrive damaged, defective, or incorrect.
To request an exchange, contact us at support@vortexedges.shop.

9. Warranty Claims

Most golf cars include a manufacturer warranty. Warranty coverage varies by model.

For warranty assistance, contact us with:

  • Order number

  • Photos/videos of the issue

  • Serial number (if applicable)

We will help you submit a warranty claim to the manufacturer.

10. Contact Us

For any questions or return requests, reach our customer support team:

šŸ“§ support@vortexedges.shop
šŸŒ www.vortexedges.shop