Shipping Policy

Thank you for shopping at VortexEdges. This Shipping Policy explains how we process, ship, and deliver your golf cars and accessories.

1. Processing Time

All orders are processed within 1–3 business days.
During peak seasons or due to inventory demands, processing may take slightly longer.
You will receive an email confirmation once your order is processed and prepared for shipment.

2. Shipping Time & Delivery Estimates

Golf cars and large items typically deliver within:

🚚 7–14 business days (standard delivery)

Smaller accessories may arrive sooner depending on the carrier.

Delivery times may vary based on:

  • Your location

  • Carrier schedules

  • Weather conditions

  • Holidays

  • Inventory availability

We work closely with our logistics partners to ensure timely delivery.

3. Free Shipping

We offer FREE shipping on all orders within the continental United States.

At this time, we do not ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Guam

  • International destinations

(If you want international shipping added, I can adjust the policy.)

4. Freight Delivery Information (Golf Cars)

Golf cars ship via freight carriers due to their size and weight.

Freight Delivery Includes:

  • Scheduled delivery appointment

  • Curbside delivery

  • Tracking updates by email

Important Notes:

  • The driver cannot bring the unit inside your home or garage

  • Please ensure someone is available to inspect and sign for the delivery

  • If the packaging appears damaged, note it on the delivery receipt and take photos

5. Order Tracking

Once your order ships, you will receive a tracking number via email.

Tracking updates may take up to 24–48 hours to appear in the carrier system.

6. Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Lost shipments due to incorrect addresses

  • Delays caused by address errors

  • Additional fees charged by the carrier for redelivery or address correction

If a package is returned due to an incorrect address, the customer may be responsible for reshipping costs.

7. Damaged Shipments

If your golf car or item arrives damaged:

  1. Take clear photos of the damage

  2. Note the damage on the delivery receipt (very important for freight shipments)

  3. Contact us at support@vortexedges.shop within 48 hours

We will arrange:

  • Replacement

  • Repair

  • or a Refund (depending on the severity and situation)

Do not discard packaging until the issue is resolved.

8. Shipping Restrictions

We cannot ship to PO Boxes due to the size of our products.
A physical street address is required for all orders.

9. Lost or Missing Packages

If your package is marked as delivered but not received:

  • Check with neighbors or building management

  • Look around your property

  • Contact the carrier directly

If you still cannot locate your package, contact us and we will assist with a carrier investigation.

10. Contact Us

For questions about shipping or delivery, contact our support team:

📧 support@vortexedges.shop
🌐 www.vortexedges.shop